Shipping & Returns
📦 Shipping & Returns – Tuna Reels Co.
🚚 Shipping Policy
At Tuna Reels Co., we work hard to get your gear on the water fast.
Processing Time
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Orders are processed within 1–2 business days.
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Orders placed on weekends or holidays will ship the next business day.
Shipping Rates & Times
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Standard Shipping (5–7 business days) – Rates calculated at checkout.
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Expedited Shipping (2–3 business days) – Available at checkout.
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Free shipping on all U.S. orders over $75.
International Shipping
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Currently available to Canada (more countries coming soon).
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Customs fees, duties, or taxes are the responsibility of the customer.
Tracking Your Order
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Once shipped, you’ll receive an email with tracking details so you can follow your package every step of the way.
🔄 Returns & Exchanges
We stand behind every product we make. If you’re not completely satisfied, we’ll make it right.
Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be unused, unwashed, and in original packaging.
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Proof of purchase (order number or receipt) is required.
How to Start a Return
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Contact us at support@tunareels.com with your order number.
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We’ll send you a return authorization and instructions.
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Ship your item(s) back to us.
Refunds
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Once your return is received and inspected, we’ll issue a refund to your original payment method.
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Refunds typically take 5–7 business days to appear, depending on your bank.
Exchanges
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If you need a different size, color, or item, we’ll happily exchange it (based on availability).
Warranty
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Rods and reels are backed by a 1-year limited warranty against manufacturing defects.
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Warranty claims require proof of purchase. Please reach out to our support team for assistance.